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Durham City Coaches Ltd
Concessions
Concessionary fares are available to senior citizens and children aged 2
to 13 years. Children under 2 years travel free but will be
expected to travel on their parents lap. Children should be
accompanied by a responsible adult.
Seats
Seat numbers will be allocated by the office the day prior to travel and
the driver will direct you to your allocated seat on the day of travel.
Feeder Vehicles
Occasionally feeder vehicles may be used to transport you to the main
excursion vehicle. Please note feeder vehicles may be minibus,
coach or taxi.
No Smoking / Alcohol
Durham City Coaches operates a No Smoking policy on all coaches.
Cancellation
All cancellations must be notified to Durham City Coaches office
at least 48 hours before departure. All such cancellations will be
subject to a 30% cancellation fee. Any pre-paid entrance
ticket that may be included in your excursion can not be refunded.
No refund will be made with any notification after this time.
Seatbelts
It is now a legal requirement to wear seatbelts on the coach. This
is your responsibility.
Departure Point and Time
Passengers are responsible for ensuring they are at the correct
departure point at the correct time and we cannot be liable for any loss
or expense suffered by customers because of their late arrival at any
departure point.
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