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Durham City Coaches are members of the following bodies, which show our committment to the high standards of service that your deserve.
Coach Marque is the only universally recognised kite mark of quality in the UK coach industry. It is concerned with all aspects of the business and not just the the coach itself.
As a Coach Marque operator we adhere to a strict set of criteria and are regularly assessed by an independent third party to ensure compliance with the highest standards of operation.
A government-recognised trade association for the bus, coach industries, focused on consultation and negotiation on legislation, regulation, practices and standards.
Customers who book a holiday covered by the Bonded Coach Holidays Scheme have protection for the money they paid for their holiday if it has not yet occurred and for completion their holiday or repatriation if it has already started.